Frequently Asked Questions

Common questions from clients...

How far in advance should I book my baby gear?

We recommend ordering as early as possible to reserve desired products. Especially during peak travel seasons (holidays, spring and fall break, summer months).

How new is your baby equipment?

All products are purchased new directly from the manufacturer. If applicable, products are registered to be notified of recalls or other pertinent information. 

How are Bon Voyage Baby Rentals' products sanitized?

Products are cleaned per the instructions of the manufacturer. All fitted sheets and items able to be laundered are cleaned with baby detergent. All products are disinfected and thoroughly inspected before and after each rental.

Do you assemble travel cribs, air mattresses and other products?

Unfortunately, we are unable to install or set up rental items, but instructions for installation and disassembly will be included with each rental.

What if a baby rental product is lost, damaged or excessively soiled?

All excessively damaged or lost items will be charged for the retail amount of the item. Items should be returned with minimal additional wear and tear. Photos will be taken of each product prior to rental to document existing condition.

Can I modify my order after placing it?

Please contact us to let us know what you need! Want to add additional days or products to a rental? Contact us at to let us know your request.

What if we need to extend our rental for longer than scheduled?

If you’re experiencing delays/flight cancellations that will impact the pickup of your rental, please let us know ASAP. Give us a call/text us at (380) 224-7842 or send an email to Additional fees may apply.

Can I cancel my order?

Cancellations made more than 3 days (72 hours) ahead of rental date will receive a full refund. Cancellations within 3 days (72 hours) of rental date will be refunded 50% of original order. No refunds will be given to cancellations within 24 hours of rental start date. 

I have more questions about renting baby gear; where should I direct my questions?

Please connect with us via the Contact Us form or call (380) 224-7842.

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